Shipping policy

We Aim to offer a seamless shopping experience from click to delivery. Understanding how your order reaches you is important, so please review our shipping policy below:

**Free Shipping on orders over R900:**
We are pleased to offer free shipping on all orders over R900 to any location within South Africa. 

**Delivery Timeframe:**
- Our standard delivery time is within 3 working days from the date your order is confirmed. Working days exclude weekends and public holidays.
- Orders are processed for shipment from Monday to Friday.

**Shipping Procedure:**
1. Once you place your order, you will receive an order confirmation email.
2. Your order is then packed and dispatched from our location.
3. You will receive a shipment notification email with a tracking number to follow your package's journey.

**Please Note:**
- Delivery times are estimates and commence from the date of shipping, rather than the date of order.
- While we strive to deliver within the expected timeframe, delivery dates cannot be guaranteed as shipments are handled by third-party couriers.
- Orders may face delays beyond our control due to unforeseen circumstances, but we’ll keep you updated every step of the way.

**Tracking Your Order:**
You can track your order status and shipping information by using the tracking number provided in your shipment notification email.

**Customer Service:**
For any questions or if you require assistance with your shipping, please email info@benguelabags.co.za. We're here to ensure that your shipping experience is as smooth and hassle-free as possible.

Thank you for choosing us. We look forward to serving you and providing a delightful shipping experience!